Effective Date: July 5, 2026
This Master Subscription Agreement ("Agreement") is entered into between ExpoPilot ("ExpoPilot," "Provider," "we," "our," or "us") and the customer identified in the applicable Order Form ("Customer," "you," or "your").
This Agreement governs Customer's purchase, subscription to, and use of the ExpoPilot software platform and related services. By executing an Order Form or using the Services, Customer agrees to be bound by this Agreement.
For purposes of this Agreement:
Authorized User means an employee, contractor, or other individual authorized by Customer to access and use the Services.
Customer Data means all information, files, documents, contacts, event data, lead information, and other content submitted to the Services by or on behalf of Customer.
Documentation means ExpoPilot's user guides, online help resources, technical documentation, and knowledge base.
Order Form means any quote, proposal, online order, subscription agreement, statement of work, or other purchasing document referencing this Agreement.
Services means the ExpoPilot cloud-based software platform, mobile applications, APIs, AI-powered functionality, support services, and related offerings provided by ExpoPilot.
Subscription Term means the subscription period specified in the applicable Order Form, including any renewal periods.
Subject to the terms of this Agreement and payment of all applicable fees, ExpoPilot grants Customer a limited, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services during the Subscription Term solely for Customer's internal business operations.
Customer may permit access only to Authorized Users.
No ownership rights are transferred under this Agreement.
Customer is responsible for:
Customer remains responsible for all activities conducted through its accounts.
Customer agrees to:
Customer shall not:
Customer retains all right, title, and interest in and to Customer Data.
ExpoPilot acquires no ownership rights in Customer Data.
Customer grants ExpoPilot a limited, worldwide, non-exclusive license to host, store, process, transmit, display, analyze, and otherwise use Customer Data solely as necessary to:
ExpoPilot will not use Customer Data for unrelated commercial purposes or sell Customer Data to third parties.
ExpoPilot includes artificial intelligence features designed to improve conference and trade show operations, including:
AI-generated content is intended to assist users and should always be reviewed before making operational, financial, legal, or business decisions.
Customer remains solely responsible for decisions made using AI-generated outputs.
ExpoPilot will use commercially reasonable efforts to maintain reliable availability of the Services.
From time to time, availability may be affected by:
ExpoPilot does not guarantee uninterrupted, error-free, or continuous availability.
During an active subscription, ExpoPilot will provide commercially reasonable technical support through its designated support channels.
Support services may include:
Unless otherwise stated in an Order Form, support does not include:
Customer agrees to pay all fees specified in the applicable Order Form.
Unless otherwise stated:
ExpoPilot reserves the right to suspend Services for materially overdue accounts after providing reasonable notice.
Unless otherwise specified in an Order Form, subscriptions automatically renew for successive terms equal to the initial Subscription Term.
Either party may elect not to renew by providing written notice at least thirty (30) days before the end of the then-current Subscription Term.
Each party agrees to protect the Confidential Information of the other party using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care.
Confidential Information includes, but is not limited to:
These obligations survive termination of this Agreement for five (5) years, except for trade secrets, which remain protected for as long as they qualify for legal protection.
ExpoPilot retains all right, title, and interest in and to the Services, including all:
Except for the limited subscription rights expressly granted under this Agreement, Customer receives no ownership interest in the Services.
ExpoPilot maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data.
Our security program includes policies, procedures, and technical controls intended to protect confidentiality, integrity, and availability.
Additional information regarding security and privacy practices is available in the ExpoPilot Data Processing Agreement and Privacy Policy.
Each party agrees to comply with all applicable laws and regulations, including those relating to:
ExpoPilot warrants that the Services will materially perform in accordance with the applicable Documentation when used as intended during the Subscription Term.
Customer's exclusive remedy for any breach of this warranty is ExpoPilot's commercially reasonable effort to correct the non-conformity or, if correction is not commercially feasible, termination of the affected subscription with a prorated refund for any prepaid unused fees.
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXPOPILOT DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF:
Customer agrees to defend, indemnify, and hold harmless ExpoPilot from claims arising from:
ExpoPilot agrees to defend Customer against third-party claims alleging that the Services directly infringe a valid United States intellectual property right, subject to customary exclusions, limitations, and Customer's prompt cooperation.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.
EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, EXPOPILOT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER UNDER THE APPLICABLE ORDER FORM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations do not apply to fraud, willful misconduct, gross negligence, or obligations that cannot legally be limited.
This Agreement becomes effective on the Effective Date and remains in effect while any Order Form is active.
Either party may terminate this Agreement for material breach if the breach remains uncured thirty (30) days after written notice.
Upon termination:
Neither party shall be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, government actions, labor disputes, internet outages, cyberattacks, epidemics, pandemics, utility failures, or failures of third-party infrastructure providers.
This Agreement shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.
The parties consent to the exclusive jurisdiction of the state and federal courts located within Michigan for any dispute arising under this Agreement.
This Agreement, together with any applicable Order Form, the ExpoPilot Terms of Service, Privacy Policy, Data Processing Agreement, and any incorporated exhibits or amendments, constitutes the complete and exclusive agreement between the parties regarding the Services and supersedes all prior or contemporaneous agreements, proposals, and communications relating to its subject matter.
All legal notices under this Agreement must be provided in writing and delivered to the contact information specified in the applicable Order Form or to any updated legal contact designated by either party.
Neither party may assign this Agreement without the prior written consent of the other, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its assets.
Any permitted successor or assignee shall be bound by the terms of this Agreement.
For questions regarding this Agreement or the Services, please contact: