Support

How can we help?

Answers to the questions we hear most. Can't find yours? Email us at support@getexpopilot.com.

Getting started

How do I sign up for ExpoPilot?

Go to signup.getexpopilot.com and create your organization and admin account in one step. You're in your dashboard right away — no waiting on approval.

How long is the free trial, and do I need a credit card?

Your trial runs 30 days from signup, and no credit card is required to start. You'll only be asked for billing details when you're ready to subscribe.

How many staff accounts can I add?

As many as your event needs. Add staff from the Users page and assign each one a role — Admin, Staff, Viewer, or Lead Capture Only for people who should only use the mobile scanning app.

Can my team use ExpoPilot on their phones at the booth?

Yes. Lead capture is built as a mobile-friendly app made for scanning at the booth, while the full admin console works in any browser for planning and reporting.

Conferences & budgets

How do I create a new conference or event?

From your dashboard, click "New event" and fill in the basics — name, venue, dates. You can add budget details and book assets right away or come back to it later.

How do I set and track a budget for an event?

Each conference has its own budget page. Log expenses as they happen, and you'll see spend against budget update in real time — no waiting for a month-end reconciliation.

Can I compare costs across multiple events?

Yes — the ROI dashboard shows spend and cost-per-lead side by side across all your events, so you can see which shows are actually worth repeating.

Lead capture

How does business card scanning work?

Snap a photo of the card in the lead capture app. ExpoPilot reads the name, email, title, and company automatically and adds it as a new lead — no typing.

Can I scan a badge QR code instead?

Yes — if an attendee's badge has a QR code, scan that instead of a business card. Either method adds the lead the same way.

What happens if a scan doesn't read correctly?

You can edit any lead's details by hand right after capture, or add a lead manually if a scan doesn't work out — nothing gets lost.

Is there a limit on how many scans I can do?

Your plan includes 200 AI-assisted scans per month. If you go over, you can purchase a top-up of 100 more scans, or add leads manually in the meantime.

Booth assets

How do I track what booth equipment I own?

Add each item — banners, displays, furniture — to your asset catalog once, with the quantity you own. Then book it against specific events as needed.

What if I try to book something already committed to another show?

ExpoPilot warns you before you overbook — if the dates overlap with another event's booking and would exceed what you own, you'll see exactly which event it's conflicting with.

Staff scheduling

How do I assign staff to a booth shift?

From a conference's Staff tab, add any team member and assign their role and shift notes. They'll see it reflected in their own schedule.

Can I track travel and hotel details for each staff member?

Yes — each assignment has fields for arrival/departure flights, hotel name, and confirmation number, all in one place instead of scattered across emails.

ROI reports

What does the ROI dashboard show?

Cost per lead, total spend, and lead volume for each event — so you know which shows are actually paying off, not just which ones felt busy.

Can I download a report for a post-show debrief?

Yes — each conference has a downloadable recap report, ready the moment the show wraps, so you're not rebuilding the numbers from memory for your team meeting.

Billing

What's included in the $199/month plan?

Unlimited conferences and staff accounts, booth asset tracking, full ROI and expense reporting, and 200 AI-assisted scans per month. See the pricing page for details.

What happens if I go over my monthly scan limit?

You can purchase a top-up of 100 additional scans for $19, or keep adding leads manually — you're never blocked from capturing a lead.

Can I cancel anytime?

Yes — manage or cancel your subscription anytime from the Billing page in your admin console. No phone call or support ticket required.

Still stuck?

Email our team directly and we'll help you sort it out.

Email support@getexpopilot.com